Job History
My job history really started when I was young. living in a large home my parents set rules to who did what around the house. We were all in charge of cleaning our own rooms, keeping the house picked up, and getting the dishes and dirty laundry to the right place. My mother was in charge of cleaning the laundry and dishes. That was her way and we learned not to argue. It still holds true today. My dad had one major rule: Everyone, and I mean everyone had to shovel snow and do yard work. There was another unsaid rule: If you were grounded, then you had to do all of your chores and also go down to the office to strip copper wire. My dad owned an electrical business. My father runs his business like he runs his family: Everyone has a role to play. Do your job, do it well, then enjoy time with your family.
Growing up this way really helped my work ethic. At 14 years old I started working at a local grocery store called HyVee. There, I learned how to bag groceries, run the register, find any item in the store, and ALWAYS have a "Helpful Smile in Every Aisle". To this day, I cannot help smiling at everyone when I am in that store. This job really paved the way for how I handle every call or customer interaction. I am always willing to help and I always want the customer to be happy with my work.
After HyVee, I started working in various call centers. Man, I was hooked! I loved walking past everyone's desk and hearing them help a customer. I loved the corporate structure: supervisors, managers, HR, reps, mail room, etc. It just was the same way I grew up. Everyone had a role to play. Just do your job and the company will run smoothly.
After awhile in call centers I started to get a little bored. So I started doing part-time work. It was a way to keep myself busy after hours when I didn't have my daughter. I worked at pizza places, uber, and lyft. It was great! It gave me another outlet to talk to other people and still earn some extra money.
I eventually landed a long-term gig at Hibu. I was almost there for 10 years. I got to know some really amazing people. I worked on many different pilot programs, and got to know the ins and outs of the marketing world. I serviced and sold Yellowbook ads, websites, SEM/SEO, Social Marketing, and other online marketing tools. Sadly, the commission structure changed and I found that the pay wasn't working for me anymore. So I started to look other places.
Shortly there after, I accepted a job at GoDaddy. Man! that place was amazing! The vibe of that office was so different than what I was used to. So many happy, smiling faces. I felt like I was home. At GoDaddy there were so many products. The one rule: Know where to find the answers you are looking for. Easy, right? Well, after so many years at working with various CRM systems, emails, and help guides, I was able to adjust perfectly. When training was done we got on the phones and I was running. I ran so fast that I didn't realize how well I was doing. We had an awards day when we graduated training and I received the Valedictorian Award. This is awarded to the rep who had the highest scoring points in all the training metrics: Test scores, attendance, call availability, CSS/NPS scores, sales, etc. It was a great achievement and I was really proud of myself. After training I worked in the Inbound Customer Support department. There I used all my tools and knowledge to help customers with all of the GoDaddy products and services. Within 3 months I applied and accepted a position to be on the Productivity Team that handled GoDaddy's email system and Microsoft Office 365 email and software. There I working on migrating domain based emails, support for email technical issues, and sales for new emails and addons. Within 6 months of my start date I applied to be an LDP, Leadership in Training. I was ready to become a Supervisor and eventually become a trainer on the hiring team.
In March, GoDaddy went to a Work From Home(WFH) set up due to Covid 19. During this time I really excelled. I was able to stay active and engaged in my daily goals. At the beginning, we started to get higher than normal call volumes. So I reached out to my supervisor and requested to work overtime to help lower the long holds. I was working 10-20 hours overtime every week. As the call volume got back to normal, I was able to start pursuing my LDP application process. I went through my interviews and was supposed to have an answer by June 24th or the 25th. Well....The department I was in was put on a paid leave with a severance package starting June 24th. It was a big surprise to everyone.
Since then I have been applying and working towards another job. I really enjoyed working with marketing and business tools, emails, domains, DNS, websites, etc. I'm excited to find a new home.
Now I have an amazing opportunity to work for Wix. I am really excited and looking forward to working for a company that has a lot of the same positive values as my job at GoDaddy.